FAQs

FAQs

WHAT TIME DOES THE SHOW OPEN? 

From Friday 1st March until Sunday 3rd March 2019, the show is open from 9:30 - 17:30 daily.

HOW DO I BUY TICKETS?

or over the telephone by calling 0871 231 0844. Calls cost 13p per minute plus your phone company’s access charge. £2.20 transaction fee applies per booking. Please present all hereTickets for The Baby Show, Olympia can be purchased online tickets at the entrance of the show.

WHEN DO TICKETS GO OFF SALE? 

The advance ticket box office will close at midnight on Thursday 28th February 2019. After this and during the event, tickets will only be available on the door.

CAN I BUY TICKETS ON THE DOOR?

Yes, standard adult tickets are available on the door for £20pp (Children 0-14 years go free).

I ORDERED E-TICKETS, WHEN WILL I GET MY EMAIL CONFIRMATION?

If you have not received confirmation of your ticket order via email, it may be in your junk/spam folder. Please check there. If you can’t find the email confirmation or have lost it, please contact SEE Tickets on 0871 231 0844 (calls cost 13p per minute plus network extras). They will check the email address and resend.

DO I NEED TO PRINT MY E-TICKETS? 

Yes, all tickets must be printed and brought with you on the day. Electronic tickets, on mobile or other devices, will not be accepted. If you do not have access to a printer, you can get tickets printed at the Box Office when you arrive, though please be aware there may be queues so allow plenty of time.

I ORDERED POSTAL TICKETS, WHEN WILL THEY ARRIVE? 

Tickets should arrive approximately two weeks prior to the show. If they haven’t, please contact SEE Tickets on 0871 231 0844 (calls cost 13p per minute plus network extras).

I HAVE BOUGHT TICKET BUT I NEED TO CHANGE THE DAY, IS THIS POSSIBLE? 

Please contact lily.west@clarionevents.com regarding day changes.

DO CHILDREN REQUIRE A TICKET?

Babies and children aged 14 or under can attend for free but they still need to have a ticket to present at the show (you can register them when booking your tickets online).

DO CARERS REQUIRE A TICKET? 

Carers can attend free of charge when accompanying another paying adult. Please contact SEE tickets on 0871 231 0844 (calls cost 13p per minute plus network extras). Carers passes can also be obtained at the Box Office at the show.

Further terms and conditions regarding the show ticket

The ticket is issued on behalf of the event promoter  and subject to the following terms and conditions:

a) Valid on the date shown only

b) Animals (except guide dogs) not admitted

This ticket is not refundable:

The organisers reserve the right, in combination with any other directives on the ticket or displayed at the premises to:

a) Refuse admission and remove any person from the exhibition without assigning any reason

b) Alter the composition of the programme/event without being obliged to refund monies or exchange tickets

c) Refuse entry and use on the premises of any form of audio or visual equipment

d) Conduct security searches to ensure the safety of patrons

Purchase of this ticket signifies acceptance that:

a) As members of the audience, ticket holders may be filmed, sound recorded and/or photographed for broadcast and/or future publicity.

b) The organiser and the venue, cannot accept financial or other responsibility for any loss or liability incurred as a result of (a) contracts entered into by visitors or those connected with them, with any

exhibitor, or advice sought or obtained from any exhibitor, or speaker (b) Any damage to or loss of visitors property whilst at the exhibition (c) Personal injury caused to or death of any visitor at the

exhibition, save insofar as this arises out of the organisers negligence

c) This event is non-smoking/vaping

d) Should this ticket be re-sold or transferred for profit or commercial gain by anyone other than The Baby Show office or one of its authorised sub-agents, it will become voidable and the holder may be refused entry or ejected from the venue.

If anything is unclear, please check out our FAQ page or complete the contact form: www.seetickets.com/CustomerService 

HOW MUCH IS PARKING?

Parking at ExCeL London is a fixed rate of £20 for 24 hours. Please visit the ExCeL site here to find out more information for venue parking tariffs and to pre-book (advisable). 

DOES MY TICKET INCLUDE THE TALKS AND FASHION SHOWS ON THE STAGE AND OTHER BOOKABLE SESSIONS? 

Access to the stage and other features including One-to-One with the Experts and My First Ducati Experience with Peg Perego are all free of charge. The NCT Antenatal and Postnatal Classes are £12pp for each session. These NCT Class Packages can be booked in here. You can also book your NCT Class Package at the show if there are spaces available. It is advised you pre-book. advanced

DO EXHIBITORS ACCEPT DEBIT/CREDIT CARDS? 

Most exhibitors accept card payments; however, there may be a few who are cash only.

ARE THERE CASH POINTS AT THE VENUE? 

Cash points are located outside the hall in the Boulevard. 

WHAT IS THE ADDRESS OF THE VENUE? 

Royal Victoria Dock, 1 Western Gateway, London E16 1XL

HOW DO I GET TO EXCEL LONDON? 

The ExCeL Exhibition centre is easy to reach by various methods of transport. Please click here for more information.

WHAT IF I OR MY BABY FEELS UNWELL AT THE SHOW? 

A First Aid room with fully trained staff is located at the show or alternatively please contact the Organisers Office for medical assistance.

WHAT FOOD AND DRINK IS AVAILABLE AT THE SHOW? 

ExCeL London offers a variety of food and drink in the Boulevard of the venue (please ensure your hand is stamped for re-entry). Please click here to discover the food and drink options.

IS THERE SOMEWHERE I CAN LEAVE MY SHOPPING AT THE SHOW? 

Yes, Emma’s Diary provides an excellent free Shop & Drop service where you can leave your shopping at no expense during the show. They also provide a Collect-by-Car service should you wish to drive your car around to the hall to collect shopping. 

I FORGOT MY BABY FOOD/NAPPIES/WIPES - CAN I BUY SOME AT THE SHOW? 

Don’t worry; you can get free baby food (aged 6 months+) within the Tommee Tippee Feeding Area. You can also sample free nappies and wipes in the Lidl’s Lupilu Changing Area.

HOW CAN I CONTACT THE ORGANISERS OF THE BABY SHOW? 

Please contact enquiries@thebabyshow.co.uk

WILL SHOW PHOTOGRAPHY BE TAKEN DURING THE BABY SHOW? 

The purchase of a ticket signifies acceptance that as members of the audience, ticket holders may be filmed, sound recorded and/or photographed for broadcast and/or future publicity.