Live @ Home FAQs

Have a question? Find the answers here...

GENERAL & TICKET INFORMATION
 

I AM REALLY INTERESTED IN ATTENDING THE BABY SHOW LIVE @ HOME, 30 OCTOBER – 01 NOVEMBER 2020, WHAT DO I NEED TO DO?

We’re delighted and look for to welcoming you! To attend The Baby Show Live @ Home you will need to buy a Weekend Pass to The Baby Show Live @ Home through See Tickets via our website. There are two packages on offer. You can either buy a Weekend Pass for only £20pp or a Weekend Pass with a MadeForMums goody bag and pay the additional cost of postage and package (£4.99 UK Mainland P&P or £7.99 P&P Northern Ireland (NI) + Scottish Highland & Islands (HI), or £11.99 for Republic of Ireland (ROI). The MadeForMums goody bags are worth £35 and contain all of your baby essentials.

HOW DO I BUY A TICKET FOR THE VIRTUAL BABY SHOW @HOME EVENT?
The event is ticketed as you’ll require a login to access the weekend. You can buy your Weekend Virtual Pass through See Tickets and these can either be purchased online or by calling See Tickets on 0871 231 0844 (calls cost 13p per minute plus your phone's company access charge).
 

I HAVE BOUGHT A TICKET FOR THE BABY SHOW OLYMPIA AND/OR THE BABY SHOW NEC 2020 AND WOULD LIKE A FULL REFUND, WHAT DO I NEED TO DO?

It’s really simple. Please visit seetickets.com/customerservice. Enter your reference number and postcode by Friday 2nd October at 4 pm 2020 and select the refund option to receive a refund from See Tickets within 14 days of claiming. You will receive a refund minus the booking fee. Don't worry, although the deadline has passed, you're still able to request a refund. If you have any questions about tickets to the shows mentioned above, please email thebabyshow@seetickets.com


I HAVE BOUGHT A TICKET FOR THE BABY SHOW OLYMPIA AND/OR THE BABY SHOW NEC AND I WOULD LIKE TO TRANSFER MY TICKET TO THE NEW VIRTUAL EVENT – THE BABY SHOW LIVE @ HOME, 30 OCT - 01 NOV 2020, WHAT DO I NEED TO DO?That’s great to hear! If you'd like to transfer your ticket(s) to the 100% virtual event your original booking reference number will be transferred automatically after Friday 2nd October at 4pm 2020. As a loyal customer, you will receive a discount of £5 when the booking is transferred to The Baby Show Live @ Home weekend virtual pass at £15pp (instead of £20pp) as well as a refund on the price difference from your original booking. This includes all ticket packages (Tommee Tippee, MadeForMums Early Bird goody bag offer, Unlimited or VIP - for either The Baby Show Olympia or The Baby Show NEC).

If you wish to retain your MadeForMums goody bag, please rebook with postage and packaging.

 

WHAT IS THE BABY SHOW LIVE @ HOME?

The Baby Show Live @ Home is 100% virtual weekend event for expectant and/or new parents who can enjoy three days of shopping and exclusive advice from the UK’s leading experts through Q&A’s, talks and panel discussions.

WHAT DATE/TIME DOES THE VIRTUAL EVENT OPEN?
The virtual event opens the weekend of Friday 30 October at 9am until Sunday 01 November at 5pm 2020 but you will still be able to access and watch all of the expert advice up to 48-hours after the event.​

HOW DO I BUY A TICKET TO THE VIRTUAL EVENT?
The event is ticketed as you’ll require a login to access the weekend. You can buy your Weekend Virtual Pass through See Tickets and these can either be purchased online or by calling See Tickets on 0871 231 0844 (calls cost 13p per minute plus your phone's company access charge).

HOW MUCH IS A WEEKEND VIRTUAL PASS?
There are two packages on offer. You can either buy a Weekend Virtual Pass for only £20pp or a Weekend Virtual Pass with a MadeForMums goody bag and pay the additional cost of postage and package (£4.99 UK Mainland P&P or £7.99 P&P Northern Ireland (NI) + Scottish Highland & Islands (HI), or £11.99 for Republic of Ireland (ROI). The MadeForMums goody bags are worth £35 and contain all of your baby essentials. The MadeForMums goody bags are worth £35 and contain all of your baby essentials.

HOW DO I ACCESS THE VIRTUAL EVENT?
You will receive a See Tickets email booking confirmation with your booking reference and instructions on how to register for a login. All members of your party will need to use your booking reference to register so please forward this onto the correct parties for them to complete. We’ll know when they have registered as we’ll be notified.

I HAVE BOUGHT A WEEKEND VIRTUAL PASS BUT HAVEN'T RECEIVED OR CANNOT FIND MMY EMAIL CONFIRMATION WITH MY BOOKING REFERENCE. WHAT DO I NEED TO DO?
If you have not received confirmation of your ticket order via email, it may be in your junk/spam folder. Please check there. If you can’t find the email confirmation or have lost it, please contact thebabyshow@seetickets.com check the email address and resend it.

I HAVE WON A WEEKEND VIRTUAL PASS VIA A COMPETITION BUT I'D LOVE A MADEFORMUMS GOODY BAG. CAN I PURCHASE ONE SEPARATELY?
Yes of course. Goody bags are worth £35 and are only £5 per bag plus the package and postage to have it delivered to your own front door! Package and postage costs vary due to where you live - £4.99 for UK Mainland, £7.99 for Northern Ireland (NI) + Scottish Highland & Islands (HI) and £11.99 for Republic of Ireland (ROI).

To purchase a goody bag, you need to click
here.

Competition T&Cs


I HAVE FURTHER QUERIES REGARDING MY ORDER, WHO CAN I SPEAK TO?
We’d be delighted to answer any queries you may have so please email thebabyshow@seetickets.com and one of our See Tickets Account Managers will get back to you within 48 hours.

HOW CAN I CONTACT THE ORGANISERS OF THE BABY SHOW? 

Please contact enquiries@thebabyshow.co.uk