FAQs - Olympia

FAQs

Here are some of the most frequently asked questions about The Baby Show.

 

WHAT TIME DOES THE SHOW OPEN? 

From Friday 19th October until Sunday 21st October 2018, the show is open from 10 am – 5.30pm daily.

HOW DO I BUY TICKETS?

Tickets for The Baby Show, Olympia can be purchased online here or over the telephone by calling 0871 231 0844. Calls cost 10p per minute plus your phone company’s access charge. £2.20 transaction fee applies per booking. Please present all tickets at the entrance of the show.

WHEN DO TICKETS GO OFF SALE? 

The advance ticket box office will close at midnight on Thursday 18th October 2018. After this and during the event, tickets will only be available on the door.

CAN I BUY TICKETS ON THE DOOR?

Yes, standard adult tickets are available on the door for £20pp (Children 0-14 years go free).

I ORDERED E-TICKETS, WHEN WILL I GET MY EMAIL CONFIRMATION?

If you have not received confirmation of your ticket order via email, it may be in your junk/spam folder. Please check there. If you can’t find the email confirmation or have lost it, please contact SEE Tickets on 0871 231 0844 (calls cost 10p per minute plus network extras). They will check the email address and resend.

DO I NEED TO PRINT MY E-TICKETS? 

Yes, all tickets must be printed and brought with you on the day. Electronic tickets, on mobile or other devices, will not be accepted. If you do not have access to a printer, you can get tickets printed at the Box Office when you arrive, though please be aware there may be queues so allow plenty of time.

I ORDERED POSTAL TICKETS, WHEN WILL THEY ARRIVE? 

Tickets should arrive approximately two weeks prior to the show. If they haven’t, please contact SEE Tickets on 0871 231 0844 (calls cost 10p per minute plus network extras).

I HAVE BOUGHT TICKET BUT I NEED TO CHANGE THE DAY, IS THIS POSSIBLE? 

Please contact lily.west@clarionevents.com regarding day changes.

DO CHILDREN REQUIRE A TICKET?

Babies and children aged 14 or under can attend for free but they still need to have a ticket to present at the show (you can register them when booking your tickets online).

DO CARERS REQUIRE A TICKET? 

Carers can attend free of charge when accompanying another paying adult. Please contact SEE tickets on 0871 231 0844 (calls cost 10p per minute plus network extras). Carers passes can also be obtained at the Box Office at the show.

Further terms and conditions regarding the show ticket

The ticket is issued on behalf of the event promoter  and subject to the following terms and conditions:

a) Valid on the date shown only

b) Animals (except guide dogs) not admitted

This ticket is not refundable:

The organisers reserve the right, in combination with any other directives on the ticket or displayed at the premises to:

a) Refuse admission and remove any person from the exhibition without assigning any reason

b) Alter the composition of the programme/event without being obliged to refund monies or exchange tickets

c) Refuse entry and use on the premises of any form of audio or visual equipment

d) Conduct security searches to ensure the safety of patrons

Purchase of this ticket signifies acceptance that:

a) As members of the audience, ticket holders may be filmed, sound recorded and/or photographed for broadcast and/or future publicity.

b) The organiser and the venue, cannot accept financial or other responsibility for any loss or liability incurred as a result of (a) contracts entered into by visitors or those connected with them, with any

exhibitor, or advice sought or obtained from any exhibitor, or speaker (b) Any damage to or loss of visitors property whilst at the exhibition (c) Personal injury caused to or death of any visitor at the

exhibition, save insofar as this arises out of the organisers negligence

c) This event is non-smoking

d) Should this ticket be re-sold or transferred for profit or commercial gain by anyone other than The Baby Show office or one of its authorised sub-agents, it will become voidable and the holder may be refused entry or ejected from the venue.

If anything is unclear, please check out our FAQ page or complete the contact form: www.seetickets.com/CustomerService 

HOW MUCH IS PARKING?

Please visit http://www.olympia.co.uk/visiting/parking/parking-tariffs for the venue parking tariffs and to pre-book (advisable).

DOES MY TICKET INCLUDE THE TALKS AND FASHION SHOWS ON THE STAGE AND OTHER BOOKABLE SESSIONS? 

Access to the stage and other features including One-to-One with the Experts, Drive & Go with Peg Perego and the British Red Cross First Aid Academy are all free of charge. The NCT antenatal and postnatal classes are £12pp for each session. These are bookable in advance as ticket packages. For more information and to book please click here

DO EXHIBITORS ACCEPT DEBIT/CREDIT CARDS? 

Most exhibitors accept card payments; however, there may be a few who are cash only.

ARE THERE CASH POINTS AT THE VENUE? 

Cash points are located outside the venue opposite the train station and inside the lobby of the Grand Hall.

WHAT IS THE ADDRESS OF THE VENUE? 

Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX.

HOW DO I GET TO OLYMPIA LONDON? 

The Olympia Exhibition Centre is easy to reach by car, train or foot. Please click here for more information.

WHAT IF I OR MY BABY FEELS UNWELL AT THE SHOW? 

A First Aid room with fully trained staff is located on the Gallery level of the Grand Hall or alternatively please contact the Organisers Office located on the Gallery level for medical assistance.

WHAT FOOD AND DRINK IS AVAILABLE AT THE SHOW? 

Olympia London offers a variety of food and drink in the venue. Please click the link to discover what food and drink options are available: https://olympia.london/visiting/food-drink You can also click the following link to see a map outlining where the food outlets are found in the venue: https://olympia.london Or alternatively, you can go outside the halls and return later (please ensure your hand is stamped for re-entry).

IS THERE SOMEWHERE I CAN LEAVE MY SHOPPING AT THE SHOW? 

Yes, Emma’s Diary provides an excellent free Shop & Drop service where you can leave your shopping at no expense during the show. They also provide a Collect By Car service should you wish to drive your car around to the hall to collect shopping. 

I FORGOT MY BABY FOOD/NAPPIES/WIPES - CAN I BUY SOME AT THE SHOW? 

Don’t worry; you can get free baby food (aged 6 months+) within the Tommee Tippee Feeding Area. You can also sample free nappies and wipes in the Lidl’s Lupilu Changing Area.

HOW CAN I CONTACT THE ORGANISERS OF THE BABY SHOW? 

Please contact enquiries@thebabyshow.co.uk

WILL SHOW PHOTOGRAPHY BE TAKEN DURING THE BABY SHOW? 

The purchase of a ticket signifies acceptance that as members of the audience, ticket holders may be filmed, sound recorded and/or photographed for broadcast and/or future publicity.