Q. Is there easy access for my stroller?
A. Yes, there are lifts from the car park to the exhibition halls as well as lifts and step-free access at the nearby DLR stations.
All public entries allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.
Q. Where are the wheelchair-accessible toilets located?
A. There are 40 toilets for disabled visitors located throughout the building. They are located near the Business Services centre, on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.
Q. How can I get assistance during my visit?
A. If you have any queries or need assistance during your visit, please contact any member of the ExCeL staff who will be happy to help.
Q. Does the Live Talks Stage have a hearing loop facility?
A. Yes, a hearing loop facility is available.
Q. Will there be a BSL interpreter on the Live Talks Stage?
A. To be confirmed.
Q. What parking facilities are available for Blue Badge holders?
A. There are 155 bays suitable for disabled drivers on-site across ExCeL's car parks. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.
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Q. Can I rent a wheelchair at the venue?
A: ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of our security concierge for assistance.
Please note that unfortunately, ExCeL is unable to offer pre-booking for these chairs which will be available on a first-come, first-serve basis. A form of ID (such as a driving licence, a passport, etc.) is required upon hire as a security measure.
Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to firstname.lastname@example.org and they can confirm if there is one available for you to borrow. All you need is a form of ID which will be held as surety for the daily period of the loan.
Further information on accessibility at the venue can be found on the ExCeL website.
Q. Does ExCeL allow Guide Dogs?
A: ExCeL welcomes all guide and assistance dogs.