Q. Is there easy access for my stroller?
A. Yes, there is a lift at the main entrance, or alternatively step-free access around the corner.
Q. How can I book a ticket for my carer?
A. If you have a disability that restricts your ability to attend the Fair on your own, to the extent where a helper is needed, then a carer is admitted free of charge - however, you must book a ticket for them.
Q. Where are the wheelchair-accessible toilets located?
A. Male and female wheelchair-accessible toilets are provided throughout the venue. Please ask a member of the security staff if you are unable to locate these.
Q. How can I get assistance during my visit?
A. If you have any queries or need assistance during your visit, please contact any member of the ExCeL or NEC staff who will be happy to help.
Q. Does the Live Talks Stage have a hearing loop facility?
Q. Will there be a BSL interpreter on the Live Talks Stage?
A. To be confirmed.
Q. What parking facilities are available for Blue Badge holders?
A. There are a limited number of disabled parking bays available in the venue car park for blue badge holders. These are allocated upon a first come first serve basis, however it is best to pre-book a space online in advance.
Book through ExCeL here
Book through NEC here
Q. Can I rent a wheelchair at the venue?
A: ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of the security concierge for assistance.
NEC Birmingham has available wheelchairs free of charge for blue badge holders and £5 for all other visitors. However, there is a limited number of wheelchairs and we recommend emailing InfoEmailAccount@necgroup.co.uk to enquire about booking a wheelchair in advance so it can be made ready for you on arrival at the venue.
Further information on accessibility at the venue can be found on the ExCeL and NEC website.